• Refund policy

Refund policy

Overview

Layble operates as a marketplace platform. We do not dispatch or fulfil orders directly. All products are shipped by our independent retailers and brand partners. As such, delivery, returns and refunds are handled by the relevant retailer.

Each retailer’s specific return and refund policy can be found on the relevant product page.

30-Day Return Policy

Most retailers offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return. Please refer to the product page to confirm the applicable return period for your specific purchase.

To be eligible for a return, items must:

  • Be in the same condition as received

  • Be unworn or unused

  • Include original tags

  • Be returned in the original packaging

  • Be accompanied by proof of purchase

How to Start a Return

To request a return, please contact us at laybleclo@outlook.com with your order details.

Please note:

  • Returns may need to be sent directly to the retailer or supplier who fulfilled your order.

  • Return instructions will be provided once your request has been reviewed.

  • Items returned without prior authorisation may not be accepted.

If your return is approved, you will receive instructions outlining where and how to send your item. In some cases, a return shipping label may be provided by the retailer.

For any return-related queries, you may contact us at laybleclo@outlook.com.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can liaise with the retailer to resolve the issue promptly.

Your statutory rights under UK consumer law remain unaffected.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom-made or personalised products

  • Personal care and hygiene products (if opened)

  • Hazardous materials, flammable liquids or gases

Sale items and gift cards are generally non-refundable unless faulty.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

As Layble does not directly process exchanges, the quickest way to obtain a different item is to:

  1. Return the original item (subject to approval), and

  2. Place a new order for the replacement item.

14-Day Cooling-Off Period (EU Orders)

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify:

  • The item must be unused and in original condition

  • Tags and packaging must be intact

  • Proof of purchase must be provided

You must notify us within the 14-day period to exercise this right.

Refunds

Once the retailer receives and inspects your return, we will notify you whether the refund has been approved.

If approved:

  • Refunds will be issued to your original payment method

  • Refunds are typically processed within 10 business days

  • Your bank or payment provider may require additional time to complete the transaction

If more than 15 business days have passed since approval and you have not received your refund, please contact us at laybleclo@outlook.com.

Important Information

Layble acts solely as a platform connecting customers with independent retailers and brand partners. While we assist with customer service enquiries, returns and refunds are processed in accordance with the individual retailer’s policies, which are available on each product page.

Your statutory rights under applicable consumer protection laws are not affected